Services A-Z - who can I talk to?

If you have a particular query or issue (whether academic or not), here's a list of services that can support you during your university life.

To speak to someone in your School, please see our School Support contact list for contact details.

A B C D E F G H I J K L M N O P Q R S T U V W X-Z

A
Accommodation Office	Services including those related to accommodation payments and transfers whilst in university Halls of Residence.
Academic advisors	Academic advisors are here to support you throughout university and help guide you towards your academic and professional goals.
B
BAME students	The University aims to support Black, Asian and minority ethnic (BAME) students in a variety of ways.
C
Careers Service	Specialist resources, advice and events for you to help with career planning.
Care experienced students	Care experienced students have the support of a named contact at the University.
Chaplaincy	The Multi-Faith Chaplaincy welcomes people of all faiths and none. The team offers pastoral support and religious guidance to students. The Chaplaincy consists of an informal network of independent affiliated chaplaincies.
Commuter students	The Commuter Hub is a space where commuter students can find support available to them, useful information about travelling to University, and any exciting events or opportunities coming up.
The Counselling and Mental Health Service	Confidential help with any personal issues, self-esteem, relationships, sexuality, mental health and general wellbeing.
D
Disability Advisory Support Service (DASS)	Support to help you to succeed in your studies, work, and the rest of your University experience.
Disabled students	Find out about the support on offer to disabled students.
E, F, G, H
Equality and Diversity	Providing advice, guidance and support on equality and diversity-related issues.
Estranged students	Estranged students have the support of a named contact at the University.
24/7 Helpline	Spectrum.Life is a 24 hour mental health helpline and wellbeing app.
I
International Society	Now part of the Students Union, their office is on the ground floor of the UMSU building.
Student Immigration Team	Our Student Immigration Team offers support and advice to international students studying at The University of Manchester.
J, K, L, M N
LGBTQ+ students	Find out about the support networks in place for LGBTQ+ students at the University.
Manchester Student Homes	Provides a free, university-run housing service providing, Landlord Accreditation, property search and housing advice.
Mature students	Find out about the support on offer for mature students.
My Learning Essentials	A programme of skills support, including both online resources and face-to-face workshops which will aid you in your personal and professional development.
O, P
Occupational Health Service	Confidential services to protect your health at work, in training and in study. The Occupational Health service also carries out assessments and provides advice on fitness for work, to ensure that health issues are effectively managed.
Peer Support	*Peer Support* aims to encourage students to work together and support each other within their learning community. Every first-year undergraduate student is assigned to a Peer Assisted Study Session (PASS) group or a Peer Mentoring group. These groups are run by higher-year student volunteers from the same course of study and aim to facilitate the transition to university-level studies and inspire first-year students to become engaged and proactive learners.
Q, R, S
Qwell	Qwell provides free, safe and anonymous online mental health support whenever you need it.
Refugee/asylum seeker students	Find out about the Article 26 Scholarship on offer to refugee and asylum seeker students.
ResLife	Support for students whilst living in university Halls of Residence.
Report and Support	Acts of harassment, discrimination or hate are never ok. You can report something anonymously or report something and get support from an advisor.
SafeZone mobile app	Allows students to contact our Security team directly if they are in an immediate emergency or require first aid.
School Support Office	Information, advice and guidance for issues affecting your studies and wellbeing.
Spectrum.Life	Spectrum.Life is a 24 hour mental health helpline and wellbeing app.
Sport	A wide range of sports and activities to take part in, both competitively or socially.
Student Services	Services including those related to immigration, graduation, certificates, transcripts, sources of funding, fee payment and registration.
Student’s Union Advice Centre	A free, confidential service where students can get information and advice on personal and academic issues, run by professional Advisors who are independent of the University.
Student’s Union	Helps you to make the most of your time at university providing a hub for student life.
T, U, V, W, X, Y, Z
University Language Centre	Offers courses and support in English language and 19 other languages for personal, professional and academic purposes at various levels.
Volunteering	Opportunities to get involved in a range from activities that support other students and improve the University community as a result, through to getting involved in charities and not for profit organisations in the wider community outside of campus.

Accessing central support services

The Uninversity's central support services offer a mixture of remote and face to face services. See below for more information.

University Campus Security can be contacted on 0161 306 9966 (the number is also on the back of your University ID card).

The University’s Counselling & Mental Health Service offer a range of support including psychoeducational workshops, therapeutic groups and 1-1 appointments. For more information click here: Counselling and Mental Health Service (The University of Manchester)

You can call this service between 09.30-4.30 weekdays to speak to someone about what kind of support you may need. Appointments are currently offered both remotely and face to face.

For advice on urgent support out-of-hours click here: Help in a Crisis (The University of Manchester)

The DASS and UMAC offices on 2nd Floor of University Place are open as usual.

They are offering face-to-face, video (Zoom/Teams) or phone appointments – just let staff know your preference.

DASS is open for calls Monday to Friday 10am to 4pm and UMAC Monday to Friday 9am to 4pm:

Tel (Disability Service) +44 (0)161 275 7512

Tel (Assessment Centre) +44 (0)161 275 0990

Mobile Number (Text only for d/Deaf students) 07899 658 790

Email (Disability Service) dass@manchester.ac.uk

Email (Assessment Centre) assessments@manchester.ac.uk

You can also visit the service in person.

You are able to access specialist, confidential advice and support on a range of issues including sexual assault, harassment and hate crime by requesting to speak to an advisor through Report and Support. An advisor will work with you to deliver support in the most accessible way for you, through video-calls, telephone and face-to-face appointments or via email.

The Occupational Health Service provides confidential services to protect the health of staff and students, assessing and advising on fitness for work, training and study, so as to ensure that health issues are effectively managed.

Crawford House 4th floor, Crawford House, Booth Street East, Manchester, M13 9QS

Use the Crawford House Central & West entrance on Booth Street East or via St. Peter's House steps in to Crawford House at 1st floor level. The Occupational Health Service is located on the 4th floor.

Campus Map Location: Building 31

Contact details for undergraduates

Email: waterlooocchealth@manchester.ac.uk

Tel: 0161 275 2858

Contact details for staff and postgraduates

Email: millocchealth@manchester.ac.uk

Tel: 0161 306 5806

Opening Hours: 9AM-4PM, Monday to Friday (Closed on weekends)

Quick links to additional support and services (A-Z)

Services A-Z - who can I talk to?

A

B

C

D

E, F, G, H

I

J, K, L, M N

O, P

Q, R, S

T, U, V, W, X, Y, Z

Accessing central support services

Careers

Peer Support

Res Life

Student Services

Students' Union Advice Service

Volunteering

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