When a student joins us at the University of Manchester they will be starting a new phase in their life that can be both exciting and daunting. We also acknowledge that this can be a difficult time for you too as they make the transition to an independent adult life.
Its very possible that you'll still be the first point of contact and can therefore be a very important source of information and support, signposting to University services. These pages aim to provide you with information and advice on supporting this new chapter and helping them to navigate their journey through student life.
Below you will find out what support is available and also understand our limitations within data protection regulations.
The Student Support website is a great place to start for any queries relating to student life. You may even want to familiarise yourself with the website so you know what to do if you're approached with an issue.
Each student is assigned an Academic Advisor or Supervisory team for the duration of their studies. In addition, every academic School also has a Support Officer who is a first point of contact for support related queries and will be able to refer to more specialist services if needed.
If you have any urgent concerns and it's out of office hours, please refer to our help in an emergency page or if a student lives in university Halls of Residence, they can get in touch with a ResLife Advisor who is on call between 6pm and 8am Monday to Friday and 24 hours a day during weekends and university closure days.
Sometimes the concern might be about someone else. With this in mind, we've put together a range of useful information and advice about how students can support their friends/flatmates and get some support themselves.
You may not think of yourself as a third party when you are contacting us with a concern about your child, relative or friend, but, as adults, all of our students are entitled to be confident that their personal information is properly handled in accordance with the General Data Protection Regulation (GDPR).
Unless we have the person's specific consent to do so, we are unlikely to enter into a discussion about an individual student. However what we can do is provide general information about the University's services or facilities and our systems for providing support to our students.
Further information is available on the University's enquiries about students page.