Help in a crisis or emergency


These are challenging times and more than ever we need to open up the conversation around mental health and access support if we need it. If you find that you are feeling very distressed and the pressures upon you seem overwhelming, you may start to experience a sense that things cannot get better. People do sometimes experience thoughts that life is not worth living and can think about or start to consider suicide. Here is some more information about suicidal thoughts.

If you are feeling like this and feel you may not be able to keep yourself safe, then it is time to get immediate help as there will be a way that things can get better. You can access support and urgent advice from the following:

A&E / 999 immediate help: A&E are available for health crises including those related to mental health. A&E departments across the UK have a dedicated mental health team. It can feel quite daunting going to A&E, but the mental health staff there will give you time to talk through your difficulties and will aim to find a plan that will work for you. Please do not hesitate to contact A&E if you feel like you are at immediate risk - call 999 or attend A&E

You can find your nearest hospital here. The nearest A&E unit to The University of Manchester is Manchester Royal Infirmary.

For urgent help on campus you can contact university Security on 0161 306 9966. If you need help whilst staying in univeristy halls of residence please contact your ResLife team.

Student Emergency Contact Statement: Please click here to read the full statement

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If you are feeling very low, distressed and/or are experiencing suicidal thoughts and you need to talk to someone out of hours, you can ring any of the following services:

Health Assured 24/7 Helpline: Freephone 0800 028 3766 for more information click here.

The Samaritans 24/7 Helpline: Freephone 116 123 to talk confidentially about any problem, however big or small. For more information click here.

Greater Manchester Mental Health 24/7 Helpline: Freephone 0800 953 0285 for round the clock mental health support. For more information click here.

Papyrus Helpline: Freephone 0800 068 4141 (9am - midnight) For more information click here.

SOS Silence of Suicide: Freephone 0300 102 0505 For more information click here.

Shout is a 24/7 text service for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

TEXT Shout to 85258

Talk to someone face-to-face

Turning Point Crisis Support continue to offer face-to-face support during COVID: Crisis Point is an open-access mental health crisis centre offering support for individuals who may be experiencing suicidal thoughts or who maybe in mental health crisis. Crisis Point will support people with resolving their current crisis and develop plans to manage future difficulties. They currently offer short-stay accommodation (7 nights), drop-in 1:1 sessions (5 sessions, over 10 days) and telephone 1:1 sessions (1 session daily, over 7 days). Please contact the service on 0161 238 5149 for more information or to self refer.

Find support online


Nightline/nightmail (currently operating an email service): Nightmail is a confidential email listening and information service run by Nightline. It's open 24/7. Thw team of specially trained volunteers run nightmail all year round - even outside of term time. They aim to respond to emails within 48 hours. The email address is

Students Against Depression: For further help in understanding and coping with suicidal thoughts, and emergency contacts in a crisis visit.

Student Minds: for further information visit.

Worried about someone?

If you are concerned for someone you know who may be at risk to themselves or may be extremely vulnerable, then this guidance may help.

Health Assured can also offer advice if you are concerned about someone freephone 0800 028 3766.

Additional university support

You can downloand the Universty's SafeZone app to quickly get in touch with University security services in case of emergency or if in need of medical assistance whilst on campus.

SafeZone App

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The University's Counselling Service offers confidential help to all students and staff seeking support. If you are struggling with your mental health, talking to somone else can really help.

Counselling Service

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Whilst not an emergency service, you can report acts of harassment, discrimination or hate via Report and Support. Report anonymously or report and get support from an advisor. 

Report and Support

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