You should first read and follow any guidance your School has provided on your exams and assessments, and how to get help with any issues (such as technical problems). This guidance varies between Schools and Programmes - further information about where to find it is available below.
Final submission deadlines will always be stated in British local time (Greenwich Mean Time (GMT) or British Summer Time (BST) depending on the time of year). If you live in a different time zone, it is your responsibility to convert your local time to British time. Time zone errors will not be accepted as mitigating circumstances for late submission.
Most exams provide a window of availability, which we hope will help you work around any temporary individual issues.
If your exam script is to be submitted via Turnitin: For backup in case you do have technical issues, consider submitting part of your completed work to Turnitin prior to the deadline, so there is some record of achievement. This is not a requirement but is good practice and provides evidence of work completed.
If your exam consists of a Blackboard test: Start the test once you are confident that any temporary technical issues (such as connectivity) are resolved. Once you click 'Begin the test' you will have a fixed amount of time. You will be able to exit and return to your test, but be aware of the maximum time you have been given to complete the test.
If you have a technical issue, first check the IT Services Service Availability information or the Turnitin Service Status page (if the issue concerns Turnitin). If the service status shows a technical failure with a University system, this means the issue is known and being addressed by the University. In this case Schools will adjust submission deadlines (if necessary) and notify all relevant students of this change.
If you have a technical issue, first check the IT Services Service Availability information or the Turnitin Service Status page (if the issue concerns Turnitin). If the service status does not show a failure with a University system, this means this issue is likely individual to you.
If you experience a network failure, close the browser and try again using a different browser or computer where possible, or try again later. If the issue is with your Wi-Fi, try moving to an area with a stronger signal or using a wired connection if possible, and limiting the number of applications open and running on your device. Get further guidance on fixing internet connectivity issues.
If the issues persist, see the information below about who to contact (this will vary according to your School).
Any student experiencing issues with Blackboard or Turnitin that prevent them from completing their exam submission can contact the eLearning team via the Support Portal.
You can find guidance and support for multiple choice question and timed exams delivered via Blackboard tests here.
You should read and follow any guidance your School has provided on your exams and assessments, including who to contact if you experience issues (such as technical problems). This will be available from your School student intranet, or on Blackboard. It is very important to pay attention to this specific guidance as it varies between Schools and Programmes.
Students can also access support from their relevant Faculty / School:
Any student experiencing issues with Blackboard or Turnitin that prevent them from completing their exam submission can contact the eLearning team via the Support Portal.
We recognise that students are likely to also be working on exams and assessments outside of business hours. Unfortunately we are not able to provide the same level of support as during business hours. However if you experience pressing technical issues during this time, telephone support is available from IT 24 hours a day, 7 days a week. Call them on: 0161 306 5544.
(University Switchboard)
+44 (0) 161 306 6000
The University of Manchester
Oxford Road
Manchester
M13 9PL
