September registration FAQs

 

I'm a new student - what do I have to do to register?

Registering online is a crucial part of becoming a student here at Manchester. It's an online process that requires you to confirm your personal details, check course details, check course information, and pay - or make arrangements to pay - your tuition fees.

 

What do I need?

• Your IT account username and password (the one you set up when you activated your IT account).
• Personal details and contact details.
• Your term time address - you may need to confirm where you are living before you complete this. This is the address where you will be living in your first term. For some of you this will mean student accomodation, or if you are a distance learner this could be your home address.
• Your course details.

How do I do it?

• Go to MY MANCHESTER and log in with your new IT account details.
• Go to the 'Registration' tab and follow the on-screen instructions.
• If you don't see the 'Registration' tab in My Manchester, go to 'Tools' in the menu on the left, select 'Student System' from the drop-down menu, click on 'Student Centre' and then 'Register'.
• You have ten sections to complete. At the end of each step, a green 'completed' tick will appear. To go back to a previous section, simply click on the step you want to return to. DO NOT use the back button on your browser.
• You can complete some of the sections, then come back at a later time to complete the rest if you need to.

 

I'm a returning student - do I need to register again?

Yes - each year returning students need to complete registration. However, returning students don't need to complete IT signup.

 

When does my registration begin?

The main registration period is September - however, some students (eg PGRs) start their programme at different points of the year and therefore register at different times. Your school will tell you which month you are due to register. You will normally have from the start to the end of the month to complete registration, for example, 1st - 30th September or 1st - 31st January. Students can register online before they arrive in Manchester.

 

What happens if I can't complete registration within the specified registration month?

It is highly recommended that you complete Registration within the month, or you will risk being withdrawn from the University. If you have not been able to register before the deadline, please continue to attempt to register as soon as possible.

If you are worried about being withdrawn, please contact your School Support Hub or Doctoral Academy.

 

When/how do I obtain my student card?

You'll be eligible to receive a student card once you've completed your registration and arrived in Manchester.

This card is not only proof that you are a registered student of The University of Manchester but you'll need it to access buildings across the campus, including the University Libraries. It can also be used for student discounts in a range of shops and restaurants.

 

Before you arrive

Before you arrive, you can provide us with a photograph for your student card. You can upload it on the Manchester Portal. Please follow the instructions provided including guidance on size and style.

Alternatively, we can take a photo for your card when you arrive to collect it at the student card collection point.

Collecting your student card

Once you have completed registration in full (including the payment of your tuition fees), you will be eligible to collect your student card. During the September registration period, student card collection is available by appointment only. You will receive an invitation to book an appointment via email within 48 hours of completing registration.

If you have a student card collevtion query, or you have not received your email invite after 48 hours, please complete the student enquiry form.

 

I get a message saying 'financial registration is not yet configured' when I click on step 10?

In most cases you are probably trying to register early (i.e. outside of your registration month). September registrants will only be able to complete step 10 from the 1st September 2021 and January registrants from January 1st. Please try again after the 1st of the month or speak to your school about changing your month of entry.

 

I have an indicator on my account, how can I register?

If the Indicator is of the type CCO or WOFF, you will need to contact Credit Control on 0161 275 8130 to clear the balance. If you are sponsored, then you will need to make sure your sponsor has paid your fees. Credit Control will also be chasing your sponsor directly.

If the indicator is for NFR (not financially registered) or TRG (temporary registration) then you should speak with the Tuition Fees team by submitting a form here. An NFR indicator does not stop you registering, unless it is for a prior session.

If the indicator is REG (registration poitive indicator), then you can ignore this. It is an indicator for internal administration that will not stop you from registering.

 

I need to update my address on My Manchester

Please follow these steps:

1. Go to https://my.manchester.ac.uk/ 
2. Select the menu ‘Accessing Campus Solutions Student Centre for teaching, learning and research services’
3. Select ‘Visit Campus Solutions’
4. Log in to your student account
5. Click on Student Centre
6. Click on Profile
7. On the left hand side select Addresses
8. Click on the Address you want to change or click the + button under the heading e.g. Home Address
9. Ensure you have both a Home and Term Time Address on your profile
10. A window will appear, use the look up to select the country and enter the details including postcode
11. Click Save at the top right

 

Your address should now be updated.

 

I have a problem completing online registration (or need further support)

If you are having issues completing registration, please first check if the answer to your issue can be found on the Register as a Student page under the "Why can't I register?" tab.

If the registration link you received via email is not working, you can access the registration page directly here.

To log in, you will need your University Username and Password. Your Univeristy Username is the one which contains letters and numbers, and it is different to your Student ID number.

If you are facing issues regarding step 10 of Registration, please contact the Finance Team by completing the Student Services Enquiry Form.

If you still require assistance after following the above advice, please call +44 (0)161 549 1180 to contact Student Services for assistance. Helpline opening hours are as follows:

Term Time:

• 9am - 5pm Monday to Thursday
• 10.30am - 5pm on Friday

Vacation Periods:

• 10am - 4pm Monday to Thursday
• 10.30am - 4pm on Friday

 

I'm being sponsored by my employer (or external organisation) - can I still register?

Yes. If you are being sponsored by an external organisation, please upload your sponsor letter via our Sponsor Letter upload form.

If your employer needs to send the letter directly, they can email the Student Finance Team here

Please note sponsorships may take up to 10 working days to be applied to your account. Once applied, we will complete your financial registration for you. If there are any issues with the supplied sponsor letter we will contact you.

For information on what the letter should contain visit the Student Support website.

 

My fees are being paid by Student Loan - can I still register?

Yes. If you have received confirmation from your student loan company that they will pay your fees, you do not need to do anything. If you come to step 10 of registration and you are still being asked to pay your own fees, please contact the Finance Team by completing the Student Services Enquiry Form.

If you have applied for a student loan, but have not yet received confirmation from them then you should complete steps 1-9 of registration and then on step 10 (fee payment) set up a direct debit for January. Once your confirmation has been received, the Direct Debit mandate will be cancelled. Please note that this method of registration is only available for September Registrations.

 

Can I pay my tuition fees early?

Yes. It is possible to pay any amount up to a maxiumum of the total tuition fee due for the year. The total amount paid will be displayed on your record when your register and will be offset against the tuition fee due.

Payment can be made 'in full' online by debit or credit card at registration. Payment can also be made by bank transfer directly to the University of Manchester. This can sometimes take up to 2 weeks to clear (but is often sooner). Please note your bank may levy a charge of up to £25. Alternatively, you can use Convera. You can find information on the University's bank account and Convera here.

 

What will happen to my IT access if I leave my program of study?

Your University IT account will close immediately once your student record has been updated with your withdrawal. You will no longer have access to the Office 365 software suite, including Word, PowerPoint, Excel, OneDrive and your University email. You should forward or transfer any emails you want to keep to a non-University email account. Once your account is closed, you won't be able to access your Blackboard course materials or the services provided by My Manchester. You should save any files you want to keep from your personal network storage space (P: drive) to an alternative location. You will also lose access to University facilities and you should ensure that you have retrieved any personal belongings from University buildings and returned any library books.