Student Services


Welcome to Student Services

University Documents

Student card collection: Once you have completed your registration in full, you can collect your student card from the Student Services Centre 10am-4pm, Monday - Friday. Damaged cards, or cards that no longer cover the length of your course can be replaced, please bring your old card with you when you come to collect your new one. You can drop-in to collect your card Monday-Friday between 10:00 and 16:00, or if you prefer you can book an appointment using this calendar - Student Card Collection Bookings (

Replacement Student Cards: Please note, replacement student cards can only be issued to students who have completed all 10 steps of registration for the current academic year. If you have lost your student card, please purchase a replacement from the e-store: Replacement for Lost Student Card - University of Manchester

You can pay for postage or collect your card from the Student Services Centre for no additional cost. You will receive an email confirmation with your booking number, beginning with MAN, please have this ready when collecting your card.

Confirmation of Registration letters: Confirmation of Registration letters are used to prove that you are currently enrolled at the University. This can be used for a lot of things including council tax exemption and job applications. If your course has a September / October registration point, and you have completed registration please check your University inbox for your letter. If it has not been received or you have a different registration point, please e-mail to request a letter. Enter your University ID number and 'Confirmation of Registration letter' in the subject line of your e-mail.

Bank letters: Bank letters can be used to help international students open a UK bank account, and UK students to open a student bank account. After completing steps 1-9 of registration, you should automatically be sent a bank letter. If you have not received a bank letter, please check that your home country and term-time addresses are both up to date on My Manchester. You should then e-mail to request a letter. Enter your student ID number and 'Bank Letter' in the subject line of your e-mail.

Schengen letters: If you require a letter to apply for a Schengen visa, please email to request the letter. Please put 'Schengen letter' as the subject of your email and make sure you include your name, student ID number and where you're travelling to. Please also ensure your Term Address is up-to-date on the student system. For international students only: your Home Address needs to be in your home country.

How to Change your Address on MyManchester - Please ensure your Home address is in your home country and your Term Time address is your current residence in the UK.

  1. Log on to My Manchester
  2. Click on the 'Tools' Tab
  3. Click on 'Student System'
  4. From the 'Self Service' menu navigate to 'Addresses'
  5. Self Service>Campus Personal Information>Addresses
  6. Either click 'Add a New Address' or click on the address type e.g. 'Home' and click 'Edit Address'
  7. Fill in your address details including full postal code and country then click 'OK'
  8. Enter the date when you moved/will move into this address
  9. Tick one of the boxes on the right to choose the address type
  10. Click 'Save'.
  11. You should get a message confirming that the save was successful
  12. Click 'OK'
  13. Click 'Return to Current Addresses'

You will need to let the SSC know when you have updated your address so we can issue your letter.

Contact the Student Services Centre

Our telephone helpline is open 10am-4pm, Monday to Friday.

  • For all general queries, including student cards, confirmation letters and council tax queries, call: 0161 275 5000
  • For Student Payments and Registration queries including refunds, call: 0161 676 1762
  • For Student Funding queries, including student loans, bursaries, and the living cost support fund, call: 0161 676 1761
  • For Exams and Graduation queries, including transcripts and certificates, call: 0161 676 1763
  • For Student Immigration queries you will need to email

Live chat support is available from Monday to Friday, 10am-12pm and 2pm-4pm.

Please note that if your enquiry is regarding an immigration matter, you should email the University's Student Immigration Team via

Please note that if the status of the chat is 'Away - be right back', this means that staff are currently responding to the maximum number of queries. As soon as staff member is free, the status will change to 'Available' and you will be able to start a chat. We recommend refreshing the page regularly until you see an 'Available' status; someone will be with you shortly.

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Our drop in Zoom sessions are every Friday and are open 10am-12pm and 2pm-4pm. They can be accessed here:


Please note that if your enquiry is regarding an immigration matter, you should email the University's Student Immigration Team via

Queries can be emailed to

All queries relating to Student Immigration can be sent to

The SSC is avilable for face to face enquiries every Tuesday from 1pm - 4pm and every Thursday from 10am - 1pm, during these times we can help you with the following queries:

  • Production of official documents such as Council Tax Exemption letters and Confirmation of Registration letters.
  • Stamping of documents
  • Immigration advice and guidance

Please note: The SSC no longer takes payments for tuition fees, instead payments can be made by visiting My Manchester, My Profile, then My Financials.