Student Services


Welcome to Student Services 

Our telephone helplines are open 10am - 4pm, Monday to Friday.

As enquiry lines are often busy, we recommend checking whether your question is answered on this site before calling.

  • For Student Payments and Registration queries including refunds call: 0161 676 1762
  • For Student Funding queries, including student loans, bursaries, and the living cost support fund call: 0161 676 1761
  • For Exams and Graduation queries, including transcripts and certificates call: 0161 676 1763
  • For all other queries, including student cards, confirmation letters, and council tax queries, call: 0161 549 1182

Alternatively, you can send an email to  Please note that we are currently experiencing large volumes of emails and during this time we aim to respond to you within 7-10 workings days.  If your enquiry is urgent you should use the registration helpline +44 (0)161 275 5000.


University documents:

Bank letters: Bank letters can be used to help international students open a UK bank account, and UK students to open a student bank account. After completing steps 1-9 of registration you should be automatically sent a bank letter. If you have not received a bank letter, please check that your home country and term-time addresses are both up to date in MyManchester. You should then e-mail to request a letter; enter your ID and 'Bank letter' in the subject line of your e-mail.

Student card collection: Once you have completed your registration in full you will be sent an email with the link to book an appointment to collect your card, this email can take up to 72 hours to arrive after registration has been completed. Damaged cards or cards that no longer cover the length of your course can also be replaced by booking an appointment please email for the booking link.

Confirmation of attendance letters: Confirmation of attendance letters are used to prove that you are currently enrolled at the University. This can be used for lots of things including council tax exemption and job applications. If your course has a September / October registration point, and you have completed registration please check your University inbox for your letter. If it has not been received or you have a different registration point, please e-mail to request a letter; enter your ID and 'Confirmation of Attendance letter' in the subject line of your e-mail.