Student Services

 

Welcome to Student Services

Our telephone helplines are open 10am - 4pm, Monday to Friday.

As enquiry lines are often busy, we recommend checking whether your question is answered on this site before calling.

  • For Student Payments and Registration queries including refunds call: 0161 676 1762
  • For Student Funding queries, including student loans, bursaries, and the living cost support fund call: 0161 676 1761
  • For Exams and Graduation queries, including transcripts and certificates call: 0161 676 1763
  • For all other queries, including student cards, confirmation letters, and council tax queries, call: 0161 549 1182

University documents:

Bank letters: If you have not received a bank letter, please check that your home country and term-time addresses are both up to date in MyManchester. You should then e-mail to request a letter; enter your ID and 'Bank letter' in the subject line of your e-mail.

Student card collection: Book an appointment to collect your card when you have completed registration. Damaged cards or cards that no longer cover the length of your course can also be replaced by booking an appointment.

Confirmation of attendance letters: If your course has a September / October registration point, and you have completed registration please check your University inbox for your letter. If it has not been received or you have a different registration point, please e-mail to request a letter; enter your ID and 'Confirmation of Attendance letter' in the subject line of your e-mail.