Complaints

 

If you have any concerns about your course or a service, we'd always recommend that you try to resolve the issue informally in the first instance. However, if this is not possible or you aren't happy with the outcome you can pursue a formal complaint via the university complaint procedure.

The university guide is a great place to start to find out about the stages to a complaint, including formal and informal complaints as well as potential outcomes. 

University's guide to complaints

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You can report something anonymously or get support from an advisor if you feel you have experienced bullying, harassment, sexual harassment and discrimination.

Report your complaint to get support

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The Student's Union Advice Centre can provide you with independent advice, help you to draft your complaint and support you at any meetings.

Student's Union advice on complaints

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You may want to read the university's student complaints policy to find out more about submitting both a formal and informal complaint.

Complaints policy

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