Student Finance - Complaints and Appeals 

Key Information

• A complaint won’t change the outcome of a situation but will give you the opportunity to feedback on your experience. The Student Loans Company are responsible for processing complaints.

• If you believe that the wrong decision has been taken and you would like to change this, you should make an appeal.

• An appeal is a formal request to Student Finance asking them to review a decision regarding your funding.

• Before proceeding with any complaint or appeal, check you have supplied all the required information and completed things on time and fully understand the relevant regulations.

• For advice and assistance with complaints and appeals please contact the Student Union Advice Service