Student Finance - Complaints and Appeals 

If you want to raise an issue with Student Finance about your funding that hasn't been resolved through your initial contact with them, this document outlines the difference between an appeal and a complaint, how to go about this and what happens next.

Key Information

  • A complaint won’t change the outcome of a situation but will give you the opportunity to feedback on your experience. The Student Loans Company are responsible for processing complaints.
  • If you believe that the wrong decision has been taken and you would like to change this, you should make an appeal.
  • An appeal is a formal request to Student Finance asking them to review a decision regarding your funding.
  • Before proceeding with any complaint or appeal, check you have supplied all the required information and completed things on time and fully understand the relevant regulations.