24 hour mental health helpline

 

Health Assured is a 24 hour mental health helpline and wellbeing app.

For mental health and wellbeing support and advice, call our confidential helpline on 0800 028 3766 whenever and wherever you need it. 

The 24 hour mental health helpline and app offers access to mental health support from trained counsellors and advisors who are ready to listen and provide help whenever you need it. It’s anonymous, non-judgmental and available 24 hours a day, 365 days a year.

You can call the helpline for advice and support on a whole range of issues you might be facing, big or small. Things you could call for include mental and emotional health, managing relationships, feeling worried about yourself or someone else, dealing with stress and anxiety, money advice, and everything in between. 

The mental health helpline is provided by an independent external provider, Health Assured, and is in addition to the full range of support services offered and is a means for all University students and staff to access practical help, information, advice and support to address and resolve problems and issues you may be facing. The service is free, independent, confidential and available 24 hours a day, and Health Assured's advisors are highly trained to quickly find what you need and help you get back in control of your life.  

 

How to access the helpline

You can access the helpline right away for help if you’re struggling, and it’s really easy to use. 

Call 0800 028 3766 and one of Health Assured’s advisors will answer. You’ll be asked to confirm your University and then  You’ll then be asked what your issue relates to so you can be put through to the right advisor to help you. 

If an appropriate advisor is unavailable or on another call, you can request a call back, which means no call charges if you're not in the UK. 

 

My Healthy Advantage App

As well as the helpline, you can access the My Healthy Advantage App. The app provides you with interactive resources to help track and improve your wellbeing. Within the app, you will get access to a library of resources personalised to your preferences, wellbeing articles, videos, mood trackers, 4-week plans, mini health checks and more.

The app also allows you to chat directly to an advisor using the online chat function. This option will only appear when an advisor is available to speak to ensure you get the direct support needed. This may be helpful for those people who feel anxious phoning the health assured number.

 

Download the app

iTunes 

Google Play

Downloading the app is simple, and it takes a few simple steps to set up your account. 

To access the My Healthy Advantage app you will need to enter a unique code before you can register - you can find the code in My Manchester. 

You’ll then be asked to enter your details and select your preferences to tailor the content you see and select which areas you’re interested in learning about. Once that’s done, your registration is complete and you are free to use all of the app’s features right away.

Freqently Asked Questions

No, this is an additional support service. All the existing support services are still fully open and available. You can use this new support line as well the other services available to you. 

Click here for Student Support

Click here for Counselling and Mental Health services

If you find yourself struggling, you may feel the need to reach out for emotional or practical support. If you need to talk to someone about what you’re struggling with, big or small, you can access the helpline and our trained advisors will be there to help you through it. 

We also know that issues can occur any time of the day, so no matter what time or day you find yourself needing help you can access the phoneline 24 hours a day, 365 days a year. 

Please remember, this helpline is for advice and support to help you if you’re struggling. If you or someone you know is in risk of immediate harm to yourself or others please contact emergency services.

Health Assured provide emotional support and practical guidance. The advisors on the helpline will triage, and provide early interventions and you can take advantage of structured counselling, or use the helpline to work through your current situation.

Our counsellors and advisors can provide guidance and information on issues such as:

  • Stress & anxiety
  • Bereavement
  • Relationship advice
  • Loneliness 
  • Low mood
  • Worries about yourself or someone else
  • Tenancy & housing concerns
  • Bullying & harassment
  • Financial wellbeing
  • Physical wellbeing
  • Alcohol & drug issues
  • Family issues
  • Sexual & gender identity
  • Medical information
  • Exam worries

A qualified counsellor or legal advisor will answer. If it’s your first call, they’ll ask for the name of your College or University, and some contact details. Health Assured use this information to get you set up and ready on their system.If you’ve called before, they’ll ask some security questions. These are simple—your date of birth, or postcode. Data security is important, so you must answer these correctly to continue.They’ll ask what your call relates to. This is to make sure you get the right support, as quickly as possible. If a counsellor answers, and you need legal advice, they will transfer you to an advisor and vice versa. In the unlikely event that the appropriate counsellor or advisor is unavailable, they’ll arrange a call-back at the best time for you. 

Health Assured counsellors use a proactive approach to supporting you. They offer space and time to talk about your concerns. They provide guidance and mindfulness techniques that will help you in the present.

A few simple changes are often enough to make a world of difference. The counsellors can suggest useful resources that will help you make those changes. You might feel that this is enough—at the end of the call, the counsellor will explain the options available.

You can choose to simply call back, if you want to talk again. Or, if you want to access structured counselling, the counsellor will offer to complete a clinical assessment. This isn’t as drastic as it might sound—it takes around 20 minutes. The questions asked will ensure you get the best support possible, and you can complete the assessment at a time best for you.

Counsellors are available 24/7, 365.

The helpline is confidential. In order to provide the best service, however, counsellors/advisors ask for a few details. They’ll need your name, address, contact number and date of birth. They’ll also ask if it’s okay to leave a voicemail, or send you an SMS—it’s fine to say no to these.

Health Assured treat your data with total confidence. All employees are bound by ethical and legal frameworks, and the service is ISO27001 accredited.

In most cases, no. Health Assured would only need to share information if:

  • They believed that someone else is at risk of serious harm.
  • They were told about acts of terrorism or bomb warnings.
  • You asked them to get you help because you can’t do this yourself.
  • You expressed that you were experiencing thoughts of self-harm or that you were having suicidal thoughts.

Health Assured will always seek your consent before contacting your GP or the emergency services. However, if it is deemed that you are an immediate risk to yourself or others, this may not be possible. 

The Health Assured support line is a separate service offered to students of the University of Manchester. Health Assured provides a confidential service and the information you discuss with their helpline support workers is not routinely provided to the University unless your health, wellbeing or welfare is judged to be at imminent risk. In these circumstances and where the support worker thinks you need additional support they will seek your consent to share your name and information about their concerns with the University Counselling and Mental Health service so that they can provide you with further help. In some circumstances where you are not able to provide consent or where you refuse consent, Health Assured may still decide to share relevant information with the University where it is necessary to protect your or another person’s vital interests. This approach is consistent with the University’s Student Emergency Contact Statement which you agreed to at registration.