Help in a crisis or emergency


During or after a crisis or emergency you have access to professional services where you can get advice and support.

If you are injured, or feel that you cannot keep yourself safe, and you need emergency assistance you should go to the accident and emergency department of your nearest hospital. You can find your nearest hospital here*.

If you cannot get there quickly enough then you should dial the emergency services, 999, and ask for help. If someone you know is hurt or in danger of hurting themselves, take them to hospital or ring the emergency services, 999, for help. (Calling 112 on your mobile phone permits emergency call roaming and should allow any available network to connect your emergency call.)

*The nearest local hospital accident and emergency unit to The University of Manchester is Manchester Royal Infirmary. The unit provides emergency help for injuries from accidents or for urgent medical or mental health needs.

Manchester Royal Infirmary: 999 or 0161 276 1234.

If the incident occurs on campus you may wish to contact Campus Security. All of our security staff are trained in first aid and are contactable 24 hours a day. You can find more details below.

Campus Security

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The University's Counselling Service offers confidential help to all students and staff seeking support. This link also has details of external helplines you can contact when in a crisis.

Counselling Service

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Although not an emergency service, here you can report something (anonymously if you prefer) that has happened to you or someone you know. There's also support for issues relating to bullying, harassment, sexual assualt, discrimination, hate crimes and wellbeing.

Report and Support

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If a crisis or emergency occurs and you live in a University Hall of Residence, contact your ResLife Adviser. They are also a great source of support if the incident occurred outside of Halls and you need some advice. You can find contact details below.

Res Life

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Here you can find a database of accredited national helplines and groups which can offer support for any issues you may be facing. It includes details for the Samaritans, Shelter, Papyrus and many more.

Telephone Helplines

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Greater Manchester Nightline is a confidential listening and information service run for students by students. Currently, you can get in touch with them 24/7 through their Nightmail email service.


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Shout is a free, confidential service available 24/7 via text for anyone in crisis or experiencing any painful emotion for which they need support. 

Shout text service

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Sharing personal information with your emergency contact

At the start of each academic year we ask you for details of an emergency contact.

You can choose who you nominate (it doesn’t need to be a family member or legal next of kin), but ideally they should speak English, and you should tell them you’ve given us their details. It’s important that you keep their details up to date.

It’s very rare that we would get in touch with your emergency contact and share any personal information about you, and wherever possible we would get your consent first.

In very exceptional circumstances we may still get in touch or share personal information with your emergency contact without your consent. This is likely to be where there are serious concerns for your welfare, for example serious illness (including psychiatric illness), hospital admission, or if you are considered by the University to be missing. If you are under 18, we are obliged to do this.

Any decision to get in touch with your emergency contact or to share personal information without your consent would be taken by the Director of Campus Life, informed by advice from the Head of Data Protection, and we would inform you of this, unless to do so would increase the risk of harm to you or another person.

Whenever we share personal information about a student with their emergency contact, we keep a record of the nature of the information shared, with whom, and the time and date of the disclosure.